Refund policy

Welcome to Laky Store . We offer 100% authentic products with every order carefully inspected before shipping.
Please review our return and refund policy before submitting a request to ensure a smooth and hassle-free experience.

Return & Exchange Policy

Because many of our products are specially sourced from the USA for individual customer orders, returns and exchanges may not be available for products that are specially sourced according to the customer's specific request or specifications and are supplied in conformity with those specifications, to the extent permitted by applicable Egyptian law.

For products that are not covered by an applicable legal exception, any statutory rights to return, exchange, or refund remain applicable.

If a product arrives defective, damaged, or does not match the specifications of the order, please contact us within 72 hours promptly after receiving your order. We will review the issue and handle it in accordance with applicable Egyptian consumer-protection requirements. After 48 hours orders wont be accepted.

Return & Exchange Requirements

To be eligible for a return or exchange, your item must be unused, unopened, and in its original packaging. Please also provide clear photos or videos showing the issue with the product within the first 72 hours

If the returned item does not meet these conditions, it will be sent back to the customer without refund.We reserves the right to refuse any return request that does not comply with this policices.

Non-Returnable Cases

To ensure a fair and consistent return process, we’re unable to accept returns or exchanges for:

Products ordered by mistake or due to a change of mind due to personal preference or just not liking the order
Allergies or individual skin reactions
You found the same product at a lower price elsewhere
Packaging or design changes made by the supplier
Products with less than 6 months until expiration, when the shorter expiry was clearly disclosed at the time of purchase

How to Submit a Return Request

Email our customer service at lakystore23@gmail.com within 72 hours of delivery.
Provide: Order Details & Clear photos & Video
Your request will be reviewed and approved within 7-14 business days.

Refund Process

Refunds are processed only after the returned product is received and inspected by our quality team. Processing time takes around 7 business days after inspection.

Refund methods will be Cash ,Instapay , Vodaphone cash. Once a refund method is confirmed, it cannot be changed.